Think twice before giving away personal details online.Our Cyber Security team will investigate the report and may be in touch if they have additional questions. Submit a Report Misuse of Service form and include as much detail about the call and caller as you can remember. If it's an SMS, delete it and don't reply. If you think something's not quite right, just hang up.Be careful of being tricked into calling expensive international phone numbers.These are charged at a premium rate and can be expensive. Be careful of phone numbers beginning with “190”.Calling back may result in instant charges in excess of $20. Don't respond to missed calls that come from numbers you don't recognise.If the caller is claiming to represent Telstra, do not share your personal information, credit card or online account details over the phone unless you made the call and the phone number you called came from a trusted source, such as contact details obtained from your physical bill or.If you're not sure that the person on the other end of the phone actually is who they say they are, hang up and call the organisation by using their official published contact details.
Make sure you have all license keys for software on the computer.
The main danger is the identity part and stealing email address now and that is separate from the computer. Make sure you disconnect the computer from the net asap.Ĭhange banking and email passwords on another computer before it's too late.
A clean install from a USB drive is sufficient but if you really want to be fussy you could zero the drive then reinstall. Once they've got access to the PC the only real option is to wipe and start again. I know 3 people that have been scammed recently with money taken out and they didn't need to show written evidence that the computer was taken to a computer shop. The bank isn't going to advise what needs to be done to the computer either to cover themselves.
They don't know if that person knows how to wipe and start again or if they know someone else that can do it. All they know is the person with the computer got scammed. The bank has to say something like that to cover themselves. Click to expand.That's all the computer shop will do anyway.